Whew! Week 4 done and dusted.
Being a trainer, I am used to presenting a topic to a group, so I decided to use a long customer interaction I had the other day as my "trainee".It was a very, very long interaction to which I had to use my reference skills to their limit (not to mention my schoolgirl French pronunciation-don't ask!)but managed to help the customer, which made us both happy :)
Anyway, am looking forward to the weekend and starting Week 5 next week
Au revoir!
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